Return Policy

• All returns must be accompanied by a receipt.
• The product must be in sellable condition in original packaging with original tags attached.
• Items returned within 14 days of purchase will be issued a full refund for the purchase price in the same method of payment as the original purchase.
• Items returned between 14 - 30 days after the date of purchase will be issued in-store credit or exchange for the purchase price.
• Returns on shipped orders will cost $7.99 and we will forward you a shipping label. Contact [email protected] for more information.
• Final sale on earrings, socks, undergarments, bodysuits, swimwear, cosmetics, hats, toques, hair accessories, houseplants, tropicals, custom arrangements, annuals, perennials, sod, bulbs, seeds, gourmet food including oil & vinegars, and wholesale accounts.
• Anything with a discount of 25% or more is deemed a FINAL SALE.
• Price adjustments are not honored on previous purchases.

 Giftcards

Giftcards are non-refundable and deemed a final sale. Giftcards are non-replaceable if lost or stolen.

Dutch Growers Saskatoon and Dutch Growers Regina are independently owned and operated businesses, each with its own systems. As a result, gift cards purchased at one location cannot be used at the other.

If a customer mistakenly purchases a gift card intended for the other store, we will gladly issue a refund to the original method of payment. Please note that all Dutch Growers Saskatoon gift card purchases are considered final sale, except in cases of such errors. Refunds will only be processed back to the original form of payment—no exceptions.

Warranty Information for Live Plants

No warranty on houseplants, tropicals, custom arrangements, annuals, perennials, sod, or wholesale accounts.  No warranty on trees, shrubs, and evergreens purchased at a discount of 25% off or greater.  

All trees, shrubs, and evergreens are covered by Dutch Growers' One Year Guarantee from the date of purchase for the purchase price.  No warranty on trees, shrubs, and evergreens purchased at a discount of 25% off or greater.  All warranty returns must be accompanied by the dead plant and receipt.  All trees, shrubs, and evergreens are only replaced once.  Exchanges for trees, shrubs, and evergreens can only be returned if in the same condition as they were sold, for in-store credit and within 5 days of purchase. Sorry, no refunds on plant purchases. 

Holiday Return Policy

Effective October 28, 2024, store credit or exchange will be available until January 11, 2025 on returns with an original or gift receipt. Full refund for the purchase price, back to the same method of payment and the same payment card as the original purchase, will be given within 14 days of purchase with original receipts only, as noted below.

 Curbside Pickup/Delivery

During the online checkout process, you will have the choice to select curbside pickup to have your item reserved at our retail location at 1818 Central Avenue. Choose curbside pickup if you would like to pick up in Saskatoon only. 

Please allow 48 hours for your order to be fulfilled; you will receive an email confirmation once your order is ready for pick up. Orders placed on Saturday, Sunday, or company-observed (stat) holidays will not be processed until the following business day.

Please pick up your order within 7 days of receiving the emailing stating that your order is ready for pick up.

For more information on contactless curbside pickup please call (306) 249-1222 or email [email protected].

 Shipping

Domestic Shipping

Orders placed within Canada are shipped via Canada Post, at a flat shipping rate of $16.99. We will issue you a tracking number once we have sent out your order. You will be able to track your package once it is scanned in by the postal service.

Dutch Growers does not ship orders on Saturday, Sunday or company observed holidays.

Please note, the return label fee is $7.99 and will be deducted from your credit and/or store credit.

Any questions or concerns can be sent to [email protected].

International Shipping

Currently, Dutch Growers does not ship outside of Canada.

 Still have questions?

Contact us at (306) 249-1222 or [email protected].